Security companies run many things at once: jobs, patrols, tasks, welfare check calls and deployments. Spreadsheets and separate tools lag behind what is really happening. Novus Guard is built so control-room teams can see the operational day as it unfolds — then act when something goes wrong.
One clear picture of the shift
Live views bring assignments together so the desk is not jumping between disconnected lists for every question. Controllers can see how officers are loaded across jobs, patrols, tasks and check calls, and focus on what matters for that shift without losing the bigger picture.
Updates when things change, not only when someone refreshes
Book-on and book-off, emergency alerts, schedule changes and check-call outcomes need to reach the control room quickly. Officers, managers and the desk work from the same Novus Guard picture, so location and key events stay aligned. Controllers spend less time chasing radio updates for status the system already shows.
Field and desk working together
Officers use the field app on their phones; managers work from the browser control room and stay connected when they are away from the desk. Each organisation keeps its own clients, sites and people correctly separated — important when a contractor brand serves multiple clients who must never see each other’s operational detail.
What good looks like on a busy night
- Controllers know who is live on which site without a ring-round.
- Patrol and task progress is visible, not buried in paper or chat threads.
- SOS and welfare issues reach the board with enough context to respond.
- Clients get better proof after the fact because the trail already exists.
Live visibility is most powerful when paired with digital patrols, site zones and SOS. Explore Workforce Management and Pro packaging, then book a walkthrough with your own shift pattern in mind.
