Terms and Conditions

1. Acceptance of these Terms

Our vision is to continually raise our standards and become the organisation that stands out in the security and IT industry — not only meeting our customers’ expectations, but exceeding them through compliance, conformance and performance reviews.

These Website Standard Terms and Conditions (“Terms”) govern your use of websites and related online materials operated by Novus Altair Limited under the Novus Guard / Novus Altair brands, including but not limited to:

• www.novusguard.co.uk
• related properties such as novusaltair.com, novusaltair.co.uk and novusaltairit.co.uk where they present our content; and
• public marketing pages, resource pages and linked signup or demo flows we control.

By using this Website, you agree to these Terms in full. If you disagree with any part, you must not use the Website. People under 18 years of age are not permitted to use this Website for account registration or contractual purposes.

Separate written agreements (for example a Novus Guard Pro subscription, data processing agreement or order form) prevail over these Terms where they conflict for paid products and services. These Terms still apply to your use of the public Website.

2. Definitions

• “Website” means the sites and pages listed above and any subdomains or pages we operate for marketing or information.
• “Services” means Novus Guard Pro, Solo, bidding-related tools, apps, APIs and related software platforms we provide under separate commercial terms.
• “You” means the individual accessing the Website, and where applicable the organisation you represent.
• “Your Content” means any audio, video, text, images or other material you choose to submit or display via the Website (for example form messages or public comments where enabled).

3. Intellectual property rights

Other than content you own, under these Terms Novus Altair Limited and/or its licensors own all intellectual property rights and materials contained in this Website — including branding, logos, text, graphics, layout, software interfaces and documentation.

You are granted a limited, revocable, non-exclusive licence solely for the purpose of viewing and using the Website for legitimate informational and pre-sales purposes. No other licence is granted. You must not copy, scrape, reverse engineer or exploit Website materials except as allowed by law or with our prior written consent.

4. Restrictions

You are specifically restricted from all of the following:

• publishing any Website material in any other media without permission;
• selling, sublicensing or otherwise commercialising any Website material;
• publicly performing or showing any Website material except as incidental to normal browsing;
• using this Website in any way that is or may be damaging to this Website or our systems;
• using this Website in any way that unreasonably impacts other users’ access;
• using this Website contrary to applicable laws and regulations, or in any way that may cause harm to the Website or to any person or business;
• engaging in data mining, harvesting, extracting or similar activity in relation to this Website (except ordinary search-engine indexing that respects robots.txt);
• using this Website to engage in unsolicited advertising or marketing to us or other users;
• attempting to gain unauthorised access to accounts, systems or non-public areas.

Certain areas of this Website may be restricted. We may further restrict access at any time in our discretion. Any user ID and password you have for this Website or linked portals are confidential; you must keep them confidential and notify us of suspected compromise.

5. Products and Services information

Product descriptions, feature lists, pricing calculators, videos and case-style content on the Website are for general information. Features depend on package, configuration and region. Interactive pricing tools (including custom feature selection) produce estimates only until confirmed in a formal quote or checkout flow.

Safety, lone-worker and monitoring features assist organisations and individuals; they are not a substitute for emergency services, professional risk assessments or compliance programmes you are required to maintain. Always call local emergency services in a life-threatening situation.

Links to third-party sites (app stores, social media, video platforms, accreditation bodies) are provided for convenience. We are not responsible for third-party content or practices.

6. Accounts and signup

Registration for Services (for example via app.novusguard.co.uk/signup) may be subject to additional terms presented at signup. You must provide accurate information and keep it updated. You are responsible for activity under your credentials. We may suspend or terminate access where we reasonably believe these Terms, Service terms or law have been breached, or to protect the platform.

7. Your Content

By submitting or displaying Your Content on this Website, you grant Novus Altair Limited a non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable licence to use, reproduce, adapt, publish, translate and distribute it in any media as needed to operate the Website and respond to you.

Your Content must be your own (or you must have rights to provide it) and must not invade any third party’s rights, contain malware, or be unlawful, defamatory or abusive. We may remove Your Content at any time without notice.

Messages sent via the contact form are typically opened in your email client and sent to our published email address; you remain responsible for what you choose to send.

8. No warranties

This Website is provided “as is,” with all faults. Novus Altair Limited makes no representations or warranties of any kind related to this Website or the materials contained on it, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness or uninterrupted availability.

Nothing on this Website constitutes professional legal, medical, security or compliance advice. Nothing on this Website creates any agency, partnership or employment relationship between you and us.

9. Limitation of liability

In no event shall Novus Altair Limited, nor any of its officers, directors, employees or agents, be liable to you for anything arising out of or in any way connected with your use of this Website, whether such liability is under contract, tort or otherwise. We shall not be liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law of England and Wales.

Liability for paid Services is governed by the applicable service agreement, order form or subscription terms, which may set different caps and remedies.

10. Indemnification

You hereby indemnify to the fullest extent permitted by law Novus Altair Limited from and against any and all liabilities, costs, demands, causes of action, damages and expenses (including reasonable legal fees) arising out of or in any way related to your breach of these Terms or your misuse of the Website.

11. Privacy

Personal data is handled as described in our Privacy Policy and Cookies Policy. By using the Website you acknowledge those notices. Where consent is required for a specific processing activity, we will request it separately as needed.

12. Severability

If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions of these Terms.

13. Variation of Terms

Novus Altair Limited is permitted to revise these Terms at any time as it sees fit. By using this Website you are expected to review these Terms regularly. The “Last updated” date at the top of this page will change when we publish revisions. Continued use after changes constitutes acceptance of the revised Terms, except where mandatory law requires a different process.

14. Assignment

Novus Altair Limited is allowed to assign, transfer and subcontract its rights and/or obligations under these Terms without notification. You may not assign, transfer or subcontract any of your rights and/or obligations under these Terms.

15. Entire Agreement

These Terms, together with the Privacy Policy, Cookies Policy and any other legal notices published by us on the Website, constitute the entire agreement between Novus Altair Limited and you in relation to your use of this Website, and supersede all prior agreements and understandings regarding that use. They do not supersede signed commercial contracts for Services.

16. Governing Law & Jurisdiction

These Terms will be governed by and interpreted in accordance with the laws of England and Wales. You submit to the non-exclusive jurisdiction of the courts of England and Wales for the resolution of any disputes. Consumers resident elsewhere may also benefit from mandatory local protections where they apply.

17. Contact

Novus Altair Limited (Novus Guard)
UK head office: 29 Salisbury Avenue, Barking, IG11 9XQ, United Kingdom
Phone: 020 8507 2743
Email: info@novusguard.co.uk

Other offices are listed on our Contact page.