Cookies Policy

How Novus Altair Limited (Novus Guard) uses cookies and similar technologies on our websites.

Last updated: 16 July 2026

1. What are cookies?

This is the Cookie Policy for Novus Altair Limited, accessible from novusguard.co.uk and related Novus Altair domains (including novusaltair.com, novusaltair.co.uk and novusaltairit.co.uk where applicable).

As is common practice with professional websites, we may use cookies — small files stored on your device — and similar technologies (local storage, pixels, SDKs) to operate the site, remember preferences and improve your experience.

2. How we use cookies

We use cookies for reasons such as:

essential security and load balancing;
remembering settings and form state;
enabling live chat and support tools;
understanding aggregate traffic (where analytics are enabled); and
powering optional media embeds (for example YouTube) after you interact with them.

Disabling cookies may affect site features. In most cases there is no industry-standard way to disable all cookies without also disabling some functionality.

3. Types of cookies we may set

Strictly necessary — required for basic operation, security or network management.
Account / login related — if you create an account or log in to a linked portal, cookies may manage the session and preferences. Session cookies are typically cleared on logout; some preference cookies may remain.
Preference cookies — remember choices such as language or dismissed notices.
Email / newsletter related — if we offer subscription features, cookies may remember whether you are already subscribed or how you arrived from a campaign.
Analytics — help us understand which pages are used (only if enabled on a given property).

This static marketing build does not itself set first-party marketing trackers beyond what is required for ordinary browsing and the scripts listed below. Product apps and the live application domain may use additional cookies under their own flows.

4. Third-party cookies on this site

Some features load third-party code that may set cookies under their control:

Tawk.to — live chat widget loaded site-wide via our shared script. May set cookies or local storage for chat sessions and visitor recognition. See Tawk.to’s own privacy documentation.
YouTube / Google — when you open a video on our Videos page, an embed may set cookies to play the video and measure playback. Thumbnails load from YouTube’s CDN.
Google Fonts — font files may be requested from Google’s servers when pages load (network request; not always a classic cookie).
X (Twitter) — footer “recent tweets” links out to X; if you follow those links, X’s own policies apply. Local poster images on this site do not require a third-party cookie.
App / pricing APIs — pricing pages may call app.novusguard.co.uk for package data; that domain may set its own cookies if you continue into signup.

5. How to control cookies

You can prevent cookies by adjusting your browser settings (see your browser’s help). Be aware that disabling cookies will affect this and many other websites. You can also:

block or clear cookies for specific domains (for example chat or YouTube);
use browser private / incognito mode;
avoid opening video embeds or chat if you do not want those third parties to activate.

For more general information see the Wikipedia article on HTTP cookies and the ICO guidance on cookies: ico.org.uk.