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Free organisation roles

Start free as a buyer, supplier and/or monitoring (ARC) organisation — then upgrade to paid Pro when you need full dual-commerce operations, field officers and the complete control suite.

How free and paid fit together

Free organisation accounts are for teams that want to explore B2B commerce on Novus Guard without a package subscription. You pick one or more free roles at signup. Paid Pro unlocks the full operational platform (lone worker, patrol, workforce, fleet and more, by package) with a dual-commerce workspace that can buy and supply in one place.

Free roles

What each free role can do

Free

Buyer

You commission work from security and field suppliers.

  • Create and manage sites and supplier contacts
  • Place orders with connected suppliers
  • Plan order slots and track outgoing work
  • Share sites with suppliers so they can deliver
  • Message suppliers with order and query threads
  • Connect with organisations that supply to you
  • Hold more free roles and switch workspace when you need to

Buyer free is commerce-focused — not the full Pro control room or officer suite.

Free

Supplier

You receive and fulfil work from buyers.

  • See incoming orders from connected buyers
  • Keep buyer and site records for bookkeeping
  • Respond on order and query threads
  • Connect with organisations that buy from you
  • Hold more free roles and switch workspace when you need to

Field officers, job bidding and converting orders into your own shifts need a paid Pro package with supplier capability — free supplier is the commerce front door, not the full workforce stack.

Free

Monitoring (ARC)

Alarm Receiving Centre / monitoring-oriented access.

  • Work in a monitoring-focused organisation setup
  • Can be combined with buyer and/or supplier free roles
  • Suited to ARC-style oversight rather than full Pro operations packages

Choose monitoring alone or alongside commerce roles on the free signup form.

Paid Pro

Benefits of paid Pro (dual-commerce)

Upgrading to paid Pro gives your organisation a single dual-commerce workspace: place work as a buyer and deliver as a supplier without juggling separate free hats for day-to-day ops — plus the package modules your plan includes.

One dual-commerce control room

Buy and supply in the same planner: create your own job shifts and place orders to suppliers from one operational view, with incoming buyer work ready to review and convert.

Full package modules

Lone worker protection, patrol, workforce and fleet tracking, tasks, visitors, HR and more — according to Silver, Gold, Platinum or custom package on Pricing Pro.

Officers and bidding

Field officer licences, control-room workflows and job bidding are part of the paid Pro world — not free supplier bookkeeping alone.

Richer clients and sites

Work across buyers and suppliers in one client list, adopt shared sites when you take on inbound work, and run end-to-end schedules for your own teams.

Compare

Free roles vs paid Pro

High-level guide for organisations. Exact modules depend on the Pro package you choose.

Capability Buyer (free) Supplier (free) Paid Pro
Organisation account cost Free Free Subscription package
Place orders with suppliers Yes No Yes
Receive / view inbound orders No Yes Yes
Convert inbound orders into your own shifts Paid upgrade Yes
Create own job shifts for your officers No Paid upgrade Yes
Buy and supply in one workspace Switch free roles if you hold both Single dual workspace
Sites, clients and connections Buyer-side Supplier-side Full bookkeeping
Field officer app & control room modules Not included Not included By package
Job bidding marketplace Not included Paid + supplier Where package allows
Lone worker, patrol, fleet, HR, visitors… Not included Not included By package

When free is enough

  • You mainly need to place work with existing security suppliers (buyer).
  • You mainly need to receive and track orders from buyers before you run full field ops yourself (supplier).
  • You want a low-friction way to connect organisations and try the commerce flow first.

When paid Pro is the better fit

  • You run officers in the field and need SOS, tracking, patrol or workforce modules.
  • You both buy and supply and want one dual planner instead of switching free roles.
  • You need to turn inbound buyer orders into your own scheduled shifts and own the sites you deliver on.
  • You want bidding, HR, fleet or other package features alongside commerce.

Ready to choose a path?

Create a free organisation account to explore buyer, supplier and monitoring roles — or go straight to paid Pro packages for full operations.

More questions in the FAQ → · Contact us →

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